Cancellation & Refund Policy

It covers plan charges shown on the Plans and pricing page. MyStreetBiz does not collect or refund user-to-user payments. Never pay for an interview, shortlist, offer letter or guaranteed job.

Memberships renew manually; automatic renewal is not offered. One, seven and fifteen months of access cost one, six and twelve monthly prices respectively. Early renewal starts after current paid access.

If a renewal payment fails, no new access is granted and the current plan ends on its recorded expiry date.

An eligible higher-tier upgrade starts immediately. Before payment, we show the new-term price, unused-value credit, taxable value, tax and final amount. Credit uses the original paid value and exact time left. Expired quotes are recalculated.

A move to a lower tier is not treated as an immediate prorated refund. Existing paid access continues through its recorded end date.

Memberships are digital. Agree returns, pickup, replacement or shipping of user-listed goods with the seller.

Charges are non-refundable after the correct plan activates. Cancelling, changing your mind, non-use or expiry creates no refund or credit. We may correct payment only when:

• the same MyStreetBiz order was charged more than once;
• payment succeeded but the purchased plan was not activated;
• a system error activated a different plan or billing period;
• MyStreetBiz cannot deliver the paid digital service; or
• applicable law requires a refund.

These are duplicate, technical, delivery or legal corrections, not cancellation benefits or prorated refunds.

Raise a billing support ticket. If you cannot sign in, use the billing address on the Contact page. Include your account email, invoice or order number, provider payment ID, charge date, amount and reason. Never send a password, OTP, UPI PIN, CVV, or full card number.

Report duplicate charges or activation errors within seven days where practical. Later unauthorised transactions and legal rights are still reviewed on their facts.

We aim to acknowledge complete requests within two business days and decide within five. Approved refunds go to the original method and usually arrive five to seven working days after initiation. Providers may take longer.

Each confirmed refund is linked to the original order and invoice. We issue a numbered credit note with refunded taxable value and tax, send it to the billing email and retain the tax trail. Reversed payments may correct or end access.

Pending or failed checkout does not activate a plan. If money is debited without a successful order, contact billing support with the provider reference. For an unrecognised charge, also notify your bank or payment provider promptly.

Use Help & support, or the Contact page if you cannot sign in. See also Terms & Conditions, Service Delivery Policy, and Privacy Policy.